I have always loved jewelry that has personal meaning, especially pieces that represent the people who matter most to me. That is what initially attracted me to AUrate’s custom birthstone rings. I loved the idea of having a ring featuring the birthstones of my family members while still being delicate enough to wear every day.
I now own two of AUrate’s Custom Birthstone Rings, and I love them both. The rings are beautiful, lightweight, and exactly the style of jewelry I enjoy wearing. What really made me want to write this AUrate jewelry review, however, was my experience with their customer service. After losing a gemstone from one of my rings, I went through a repair process that eventually turned into a lost package situation with USPS. The way AUrate handled everything left me with an even greater appreciation for the company.
AUrate Custom Birthstone Ring Review
I received my first AUrate Custom Birthstone Ring in April 2025. I chose five birthstones to represent my husband, my three children, and myself, with the stones arranged in that order. I loved having a piece of jewelry that represented my immediate family in such a personal way. In February 2026, I added a second ring with four birthstones representing my four granddaughters. Both rings have special meaning to me, and I wear them daily. I’ve always been drawn to personalized jewelry because it can hold memories and meaning beyond the jewelry itself.
One of my favorite things about these rings is how dainty they are. I don’t particularly enjoy heavy or bulky jewelry, so I appreciate how lightweight and comfortable they feel. They have a delicate appearance, but the colorful gemstones still catch the light beautifully. The gemstones have a beautiful sparkle, especially after I clean the rings in my ultrasonic jewelry cleaner. I am always surprised by how much brighter the stones look after a good cleaning.
Both of my rings are the Vermeil/Sterling Silver option listed on AUrate’s website, and I have been pleased with how they have held up. I haven’t experienced any tarnishing or discoloration, and aside from the gemstone issue I’ll explain below, I have been very happy with their appearance and quality.
What Happened When I Lost a Birthstone
A few months after receiving my second ring, I happened to look down and noticed that one of the four gemstones was missing. I was disappointed, especially because each gemstone represented one of my granddaughters. At the time, I wasn’t aware that AUrate offered a lifetime warranty and repair service, so I contacted their customer service team to ask whether the ring was covered. They explained how to submit a warranty claim and provided the information I needed to get started.
I had some trouble completing the online form, but AUrate’s customer service team was extremely helpful and handled the process through email instead. They arranged for the ring to be repaired, agreed to resize it at my request, and provided a prepaid shipping label. There was no charge for the repair, resizing, or shipping. The estimated repair time was approximately six weeks, and I sent the ring in expecting to have it back once the work was completed. Unfortunately, the return shipment didn’t go as planned.
When USPS Lost My Repaired Ring
After AUrate repaired my ring, they shipped it back through USPS. The tracking information eventually stopped updating at a distribution center in New York, and the package never arrived. I contacted USPS to investigate the missing shipment, and after some time, they officially confirmed that the package was lost.
I reached out to AUrate, explained what had happened, and asked whether they would consider replacing the ring. Before I even received a response to my email, I received an order confirmation showing that AUrate had already arranged a replacement. I was incredibly impressed that they took care of the situation immediately, even though the shipping issue was outside their control.
Because the ring was custom-made, the replacement took approximately another six to seven weeks. This time, AUrate shipped it through UPS, and it arrived safely. The new ring looked just as beautiful as the first, and the resizing had been taken into account, so it fit perfectly. After being without the ring for so long, I was happy to finally be wearing it again.
AUrate Customer Service Review
While I was disappointed that a gemstone fell out of my ring, I couldn’t have been happier with how AUrate handled the situation. Their customer service team was responsive, friendly, and understanding throughout the entire experience. They helped me work around the online warranty form issues, arranged the repair and resizing at no cost, and replaced the ring when USPS lost the original shipment. At no point did I feel that I had to repeatedly explain myself or push for a resolution.
What impressed me most was how quickly they responded to the lost package. I had barely sent my email asking about a replacement before they had already placed the order. Good customer service can be difficult to find, and I appreciate a company that stands behind its products and takes care of its customers when something goes wrong. AUrate certainly did that for me, and the experience made me feel much more confident about purchasing jewelry from them in the future.
My Overall Impression of AUrate Jewelry
I love both of my birthstone rings. They are delicate, comfortable, and beautiful, and I especially appreciate having jewelry that represents the people who mean so much to me. I wear them daily and have been very happy with their quality and appearance.
Although I was disappointed when a gemstone fell out of one of my rings, the way AUrate handled the repair and subsequent lost shipment left a lasting impression. I would absolutely purchase from AUrate again if I found another piece I loved. My experience gave me confidence in the company, and I wouldn’t hesitate to recommend browsing the jewelry available at AUrate New York.