We are a family full of technology, with iPhones, Smart DVD players, iPad’s, computers, and more. I am usually not to shabby when it comes to keeping all of these products in tip top shape. However recently my children received a new computer for Christmas, they received the HP Envy 20 TouchSmart Computer. The computer came with Windows 8. Here in lies the problem. I am not too familiar with the new operating system and really had no idea how to get around the computer to clean it.
Why would it need to be cleaned you might ask? I have three kids? Need I say more? Kids that love to download anything that looks cool! I mean if the internet says you can win an XBox by downloading some random file it must be true right? After a couple months of abuse the kids using it they were complaining about how it lagged and it was slow and they wanted to use my computer. So what did I do? I called up the Geek Squad to take advantage of my free membership, or should I say chatted them up on-line, to help me figure out what the problem was.
I was connected quickly with a tech support representative and told him what I was experiencing. I’m sure on the other end he was shaking his head thinking “yep you let the kids use the computer”. Knowing the computer was not all that old he said it probably needed a tune-up (yep computers need tune-ups just like cars) and asked if he could take a look around. I agreed and remotely he was able to get into my computer. The kids thought it was so cool watching the mouse on the screen with no one (or at least no one from our side) operating it. Sure enough the tech said it definitely needed a tune-up.
The great thing is you don’t have to sit there and wait or watch while Geek Squad is working. He told me if he needed me he would “ding” the computer so I could answer. Think of a sick child ringing a bell and their mother running in to help (not really I just envisioned that when I wrote it). In fact at one point I had to run out to Publix to grab a prescription before the pharmacy closed (and I do mean run, or drive really fast, they were closing it when I got there). I had my son watching/listening for me so I could help if needed. I would tell you how long it took, if I knew. Once I walked away from the computer I knew it was in good hands and didn’t revisit it for a couple of hours, at which time the tech support rep was done, the computer was tuned-up and the lag was gone.
He did suggest creating a “kids” account which would give them limited access. They wouldn’t be able to download any “sketchy” things that cause all kinds of issues. He even offered to create the account for me. I decided to decline at the time because it was the kids computer and I rarely use it. However I noticed a suspicious toolbar installed the other day and am thinking another visit with the Geek Squad is in order. This time I may ask them to go ahead and create that limited account.
I love having the Geek Squad on hand for situations like this. I know that I would never take the time to lug my computer into a store to be looked at. Which means it would just sit there, a perfectly good computer, and not get used.
Geek Squad Video
Geek Squad Information
Geek Squad Tech Support provides unlimited virus removal and computer tune-ups to keep your devices working at peak performance. Plus you’ll get Internet Security Software to stay virus-free and keep your personal information safe and secure. Tech Support members also get up to 90 minutes of in-home support for $49.99 per visit.
I saw a link to a great article: Windows 8 Lessons. Considering my earlier declaration of knowing not much about Windows 8 that is right up my alley with some great tips for getting started with Windows 8.
Do you have a computer that needs a little Geek Squad Support? Then enter to win a Geek Squad Appointment here at Shibley Smiles
Disclaimer: I received a free Geek Squad membership, however I think the service is great to have. All opinions are my own. You may read more of my disclosure here.
